How to be a good tour guide

The art of being
a tour guide

A tour guide – who is it?

 

- A tour guide – a person who guides groups or individual tourists to show them and interpret the cultural and natural heritage of the area they visit; a person who also posses knowledge of contemporary social and political life of a specific area.

- In many European countries it is neccessary to complete a special course to become a guide. In some countries qualifications are national and sometimes they are broken up into regions.

- While conducting a tour, tourist guides possess their IDs  or badges to show who they are.

 

The art of guiding

 

Guiding is a skill of:

- Selecting and varying information for different audiences

- Presenting information in a simple and precise way

- Allowing visitors to see and understand

It is a skill, when well performed, is invisible but influences tourists and make them think

 

How to give a good guided tour

 

Be well prepared for the tour

Be friendly and polite

Show enthusiasm

Try to be a good team leader and don’t be a dictator

Be professional (punctual and organised)

Inform tourists of locations, times and any special considerations

Organise reasonable breaks

Inform tourists of things unique to a region

Structure information you give

Use interesting language

Be objective



A tour guide talk - samples

1. While conducting a tour you can show and talk about an interesting place in the following way using some useful phrases:

 

INTRODUCE A PLACE (GIVE ITS NAME)

We are now standing in front of .........

As you can see, ...

In front of you there is ...

 

Give key information (give general information about a place)

It is the most important ....

It is a very good/superb example of ...

This is one of the best examples of ...

This is one of the most famous ...

 

Give detailed inforamation (history, architect, etc.)

It was built by ....

It was founded by ...

The palace/church/building was designed by ...

It was completed in ...

It was restored ...

 

Point out specific details

What is interesting is that ...

If you will look up you will notice ...

Take a good look at ...

Please notice ...
 

Invite questions (optional, depends on a group)

Have you got any questions?

Are there any questions?
 

Get ready to move on

If you are ready, let’s go inside.

Follow me, please.

Let’s go.
 

2. During a coach trip you can use some of these phrases

     On your right/left you can see ...

     On your right/left hand side you will see ...

     In a few minutes we’ll be pasing ...

     Our next stop is ...

     Please be back at the bus at ...

     The bus will be leaving at ... sharp.

     Please keep your seatbelt fastened at all times.

     Please remain seated untill we come to a full stop.

     The bus ride will take ...    

     The bus ride to the hotel/stadium/beach will take about ...

     Now I’d like to familiarise you with the area.

     In a few minutes we will be pulling up to the hotel.
 

3. Phrases used to desribe rules and safety

     It is forbidden to ...

     No ....... is allowed ...

     You mustn’t ...

     You can’t ...

     Please realise that it is against the law to ...

     Please do not ....

     Make sure that ...

     Please be careful of ...

     Look after your ...

     I do not recommend ...

     I suggest ...

     For your own safety ...

     Please stay with your group

     Please stay on a marked path

     Please take my advice and ...
 

4. Welcoming tourists and introducing yourself

     Good morning. My name is ........... and I will be your guide for this tour.

     Hello everyone. I’m ........., your guide for this tour.

     On behalf of ... I would like to welcome you all to ... (e.g Spain, Trikala)

     Dear guests; let me introduce myself. My name is ........ and I’m your guide.

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.